Return & refund Policy

Cancellations
You can request to cancel your order directly through your order status page or customer portal at any time until the item is fulfilled (shipped). Once your order has been packaged and fulfilled, it can no longer be canceled. However, you may instead request a return after the package is delivered.

Returns & EU Right of Withdrawal
Our standard return policy lasts 30 days from the date of delivery.

For customers within the European Union (EU): This 30-day window fully incorporates and exceeds your statutory 14-day Right of Withdrawal.

Diminished Value Note: Under EU law, you are allowed to examine the goods as you would in a physical retail store. If you handle or use the goods beyond what is necessary to establish their nature and functioning (e.g., filling a fountain pen with ink, or causing scratches), you will be liable for any diminished value, and a deduction will be made from your refund to cover the depreciation.

To exercise your right of withdrawal or to request a standard return within our 30-day window, please use our Self-Serve Returns & Cancellations Portal (accessible via your order status page or customer account by entering your email), or contact us at service@lamyshop.se.

Eligibility for Extended Returns (Days 15–30): To be eligible for a return after the statutory 14-day period has passed, your item must be unused, in the same condition that you received it, and in its original packaging.

Exceptions: In accordance with Article 16(c) of the EU Consumer Rights Directive, writing systems with engraving services are not eligible for return or exchange unless they arrive damaged or defective.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 of business days. 

Exchanges
We gladly accommodate exchanges within 30 days of delivery. To be eligible, items must be unused and in their original packaging. To complete your exchange, we require a receipt or proof of purchase. Please note that personalized/engraved items are not eligible for standard exchanges.

Gifts 
If you receive the products as a gift, it can be returned or exchanged with a proof of purchase, but we can only refund to the gift giver.

Shipping
To return or exchange your product, you should mail your product to: LAMY Shop Tégnergatan 15, 111 40 Stockholm, Sweden. You will be responsible for paying for your own shipping costs for returning your item. If we provide you the return shipping label, the cost will be deducted from your refund. 

Outbound Shipping Refunds (EU Only): If you are an EU customer exercising your statutory 14-day Right of Withdrawal for a full order, we will refund the standard outbound shipping costs you paid at checkout along with your product refund. 

Damaged or Defective Items
In the event that an item is faulty or damaged during transport, please contact us by email service@lamyshop.se and we will provide free shipping for return and exchange.